Return & Refund Policy
At Icvkytilrβ’, we want every order to feel simple, safe, and worry-free. If something is not quite right, our return and refund process is designed to help you quickly. π
Return Window
You may request a return within 30 days after receiving your order.
To be eligible, the item should be:
Unused and in original condition
Returned with original packaging or tags, if included
Supported by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by the customer, or missing required packaging may not qualify for return.
How to Start a Return π¦
To request a return, please contact us first at:
Once your request is reviewed and approved, we will provide return instructions and a return shipping label when applicable.
Please do not send items back without approval. Unauthorized returns may not be accepted or processed.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and clear photos. We will review the issue and help arrange a suitable solution, such as a replacement or refund. π‘οΈ
Items That Cannot Be Returned
For safety, hygiene, or promotional reasons, some items may not be eligible for return, including:
Perishable goods
Personalized or custom-made products
Gift cards
Final sale or promotional items
Items that have been used or altered
If you are unsure whether your item can be returned, please contact us before sending it back.
Exchanges
Need a different item?
The fastest way is to return the original product first, then place a new order for the item you want. This helps keep the exchange process clear and efficient.
EU Customer Return Rights
For orders delivered within the European Union, customers may cancel or return eligible items within 14 days of receiving the order.
Returned items must be unused, in original condition, and include proof of purchase. This right applies in addition to our standard return policy.
Refund Processing π³
After we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing after approval.
Your bank or card provider may need extra time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us.
Thank you for shopping with Icvkytilrβ’. Weβre here to make every return fair, simple, and stress-free. β¨